What Information We Hold and Why
When you open an account, we collect the details you provide during registration — your name, contact number, and email address. When you deposit or withdraw using JazzCash, Easypaisa, or Raast, we record transaction references and wallet identifiers to verify payments and process your requests accurately.
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We do not store your full mobile wallet PIN or bank credentials. We also collect device and session data — browser type, IP address, and login timestamps — to keep your account secure and detect unusual access. If you contact our support team, we retain that
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correspondence to resolve your query and improve our service. All data we hold is used only for account management, payment processing, fraud prevention, and service improvement. We do not sell your personal information to third parties. Availability of our services depends on local law and eligible
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regions in Pakistan. Data retention periods vary by category: transaction records are kept as required by applicable financial regulations, while account activity logs are reviewed periodically and cleared when no longer needed for security purposes.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.